General Manager
Planet Fitness is looking for energetic, motivated leaders!The General Manager will be responsible for the oversight of gym operations to ensure an exceptional Judgement Free member experience as well as a financially successful club.
The General Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.
Essential Duties and Responsibilities for General Manager Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers, and Cleaners.
Continued training of staff in all sales areas including info calls, touring and rate presentation.
Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
Managing all day-to-day operations.
Enforcing all PF policies and procedures.
Provide leadership within a team to set achieve club goals.
Determining and improving weak areas of the club.
Driving and growing club sales using sales skills and training.
Staff Management Schedule staff and ensure all shifts are covered.
Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.
Administration and processing of all weekly/bi-weekly employee payroll.
Resolve employee issues or concerns.
Following up with and holding all staff members accountable.
Manage disciplinary/termination activities.
Leading employees through all front desk related activities.
Facilitate all member requests, issues, and questions Ensure prompt opening/closing of gym.
Oversee cleanliness and maintenance of facility through team Ensure safety of employees, members, and club property.
Determine and communicate equipment repair in Fitness EMS in a timely manner.
Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
Authorize expenditures and refunds.
Prepare all HR related forms and send to Payroll.
Track club and employee statistics and reports (weekly, monthly, annually).
Running and evaluating all reports and statistics.
Ensure success in various club metrics related to membership, merchandise sales and customer satisfaction Other tasks as assigned.
Hours:
Monday - Friday with some evenings This role is subject to successful completion of a background check, post offer acceptance.
All background screens will be conducted in accordance with applicable federal, state and local laws Requirements Superior customer service skills, preferably in a retail/franchise, service, or hospitality industry.
Experience working as an Assistant Manager in a retail/franchise, service, or hospitality industry.
Previous Planet Fitness leadership experience is highly considered.
Exceptional leadership, diplomacy and listening skills.
Experience handling stressful situations and successfully resolve issues/complaints.
Basic computer proficiency (Microsoft Suite).
Hard working, enthusiastic and energetic! Strong problem resolution skills.
Current CPR Certification preferred.
High school diploma/GED equivalent required.
Associates degree or bachelor's degree are preferred Must be 18 years of age or older.
Physical Demands Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift to 50 lbs.
Will occasionally encounter cleaning chemicals during shift.
Recommended Skills Active Listening Administration Cpr Customer Satisfaction Customer Service Diplomacy Estimated Salary: $20 to $28 per hour based on qualifications.
The General Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.
Essential Duties and Responsibilities for General Manager Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers, and Cleaners.
Continued training of staff in all sales areas including info calls, touring and rate presentation.
Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
Managing all day-to-day operations.
Enforcing all PF policies and procedures.
Provide leadership within a team to set achieve club goals.
Determining and improving weak areas of the club.
Driving and growing club sales using sales skills and training.
Staff Management Schedule staff and ensure all shifts are covered.
Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.
Administration and processing of all weekly/bi-weekly employee payroll.
Resolve employee issues or concerns.
Following up with and holding all staff members accountable.
Manage disciplinary/termination activities.
Leading employees through all front desk related activities.
Facilitate all member requests, issues, and questions Ensure prompt opening/closing of gym.
Oversee cleanliness and maintenance of facility through team Ensure safety of employees, members, and club property.
Determine and communicate equipment repair in Fitness EMS in a timely manner.
Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
Authorize expenditures and refunds.
Prepare all HR related forms and send to Payroll.
Track club and employee statistics and reports (weekly, monthly, annually).
Running and evaluating all reports and statistics.
Ensure success in various club metrics related to membership, merchandise sales and customer satisfaction Other tasks as assigned.
Hours:
Monday - Friday with some evenings This role is subject to successful completion of a background check, post offer acceptance.
All background screens will be conducted in accordance with applicable federal, state and local laws Requirements Superior customer service skills, preferably in a retail/franchise, service, or hospitality industry.
Experience working as an Assistant Manager in a retail/franchise, service, or hospitality industry.
Previous Planet Fitness leadership experience is highly considered.
Exceptional leadership, diplomacy and listening skills.
Experience handling stressful situations and successfully resolve issues/complaints.
Basic computer proficiency (Microsoft Suite).
Hard working, enthusiastic and energetic! Strong problem resolution skills.
Current CPR Certification preferred.
High school diploma/GED equivalent required.
Associates degree or bachelor's degree are preferred Must be 18 years of age or older.
Physical Demands Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift to 50 lbs.
Will occasionally encounter cleaning chemicals during shift.
Recommended Skills Active Listening Administration Cpr Customer Satisfaction Customer Service Diplomacy Estimated Salary: $20 to $28 per hour based on qualifications.
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